Your Questions, Answered

  • We offer a mix of creative services and custom-made pieces, all created in-house with a focus on quality and thoughtful design.

    Our services include:

    • Private art lessons for students who want personalized instruction and skill-building.

    • Custom plaques and displays using the styles and materials available in our shop, including engraved plates and hand-finished details.

    • Custom ornaments made from engraved and hand-painted wood, perfect for keepsakes and gifts.

    • Select custom projects from items already offered in our shop, when materials and timelines allow.

    If you’re interested in something custom, we’re always happy to talk through what’s possible and help guide you toward the best option for your project.

  • Getting started depends on what you’re looking to book or create.

    • To schedule an appointment (like private art lessons), simply use our booking link to choose a time that works for you.

    • For custom products, you’ll find a short customization form on the product page when checking out. Just fill that out with your details and we’ll take it from there.

    • Don’t see what you’re looking for in the shop? You can fill out our custom request form, and we’ll review your idea to see if it’s a good fit for what we offer. From there, we’ll communicate with you by email about next steps.

    We try to make the process as simple and clear as possible, while still making sure every project gets the attention it deserves.

  • We’re not a volume shop, and we’re not a quick-turn customization factory. What sets us apart is that everything we do is built around thoughtful craftsmanship, safety, and long-term quality.

    Here’s what that looks like in practice:

    • We design all of our SVG files in-house, which gives us full control over quality instead of relying on generic templates.

    • We are selective about materials and methods, choosing what’s safe, durable, and worth putting our name on.

    • We focus on meaningful pieces, not mass production or trend-based items.

    • We set clear boundaries around what we offer so every project gets the care it deserves.

    • We balance creativity with real-world experience in teaching, design, and custom fabrication.

    At the end of the day, we build a business that fits our values — quality over quantity, intention over rush, and pieces that are meant to be loved for years, not just for a season.

  • You can reach us in the way that works best for you:

    We respond during our regular business hours and will get back to you as soon as we can. If we miss your call, feel free to leave a message and we’ll return it as soon as possible.

  • Our standard turnaround time is 10 business days for all custom items and services offered in our shop.

    This timeline allows us to:

    • Complete design work carefully

    • Source and prep materials properly

    • Finish each piece to our quality standards

    If a project requires additional time beyond our standard turnaround, we’ll always communicate that with you up front. And if you’re working with a specific deadline, feel free to let us know when you place your order — we’re happy to see what’s possible.